Privacy Policy

1. About this policy

Lovin Aged and Disability Care Pty Ltd ("Lovin Care", "we", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information.

2. What information we collect

We may collect the following personal information:

• Name, phone number, and email address (via our contact form)
• Information about your care needs or those of a family member
• Your preferred language and cultural background (to match you with appropriate carers)
• Health information where relevant to service delivery (collected only with your consent)

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide care services
• Assess eligibility for government-funded programs (Support at Home, NDIS)
• Communicate with you and your family about care planning
• Comply with our legal and regulatory obligations
• Improve our services

We do not sell your personal information to third parties.

4. Disclosure of information

We may share your personal information with:

• Our carers and clinical staff (to deliver services)
• Government agencies such as My Aged Care or the NDIS (where required)
• Allied health professionals involved in your care plan
• Our technology and administration service providers (subject to confidentiality agreements)

We do not disclose your information to overseas recipients without your consent, except where required by law.

5. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. Contact form submissions are transmitted securely and stored confidentially.

6. Your rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@lovincare.com.au. We will respond within 30 days.

7. Cookies

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings. We do not use cookies for advertising or tracking across third-party sites.

8. Changes to this policy

We may update this policy from time to time. The current version will always be available at lovincare.com.au/privacy.

9. Contact us

If you have a privacy concern or complaint, contact us at:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).